Return Policy

At Landmark Industries, Inc. we believe in making the customer happy, that's the first rule. In general, we offer a 3-day return policy, but when in doubt refer to rule number one. No one likes to give money back, but if the product is in good condition and can be resold, then it is much better to simply refund the money regardless of what one thinks of the person and/or his or her reason for returning. The bottom line is that  our customer does not want the product. We do not want them to keep the product and then every time someone notices it in their living room have them sharing their dissatisfaction our company. ALL of the great retail companies in the world have great return policies and impeccable customer service. In our experience, ALL customer-service issues are an opportunity to make a life-long customer and friend if handled correctly. Here are all of the possible scenarios:

1.  Customer places order and receives product with no complaints.  

Outcome: Happy customer, but no outstanding memory of the company.

2.  Customer places order and receives product, but is not happy.  

Outcome: Customer calls or comes back to the kiosk and customer service begins. This is when lasting memories can be made. Believe it or not, this is actually the best of all scenarios because usually you still get the sale, but if handled correctly you also get a life-long customer who spreads the word an average of 10 times more!
 

3.  Customer wants to cancel or return. 

There are only 3 possible outcomes.

A) We do not take the return and the customer is unhappy about our company forever, but you get to keep the money from ONE sale.

B) We do take the return, but are obviously not happy about it. This is the most idiotic option. Now we have an enemy and no money! We must all understand that returns are a part of life and handle them correctly from the beginning, we will surely making more friends and most likely gain a person who speaks highly of our company.

C) We take the return and are even nicer than when the original item was sold. Now we have not lost any money, we just didn't make any. We do, however, have a customer who will speak highly of our company and more importantly we have not created a dissatisfied customer!  To return the product to salable condition, we will need to wash the cover and re-box the bed so there is a 50$ restocking fee for sofas or $25 on bean bags restocking fee which you can deduct from the refund. 
 

Remember, we sell beanbags! There is NO reason to make anyone unhappy this business!
 

Let's all have fun and take everything in stride. Returns are a part of life and the longer you spend trying to fight them, the less time you will have to sell.

My Thanks to Bryon for including this richly descriptive policy in the License Package.